Section: Latest News

Santa Rosa Memorial Hospital Named 2012 Region’s Best Hospital for Patient Experience by WomenCertified®

09/01/2012

New Research Helps Female Consumers Make Educated Healthcare Decisions

(Santa Rosa, California – September 1, 2012) WomenCertified®, the collective voice of the female consumer and a trusted referral source for top businesses and brands identified among women, is recognizing Santa Rosa Memorial Hospital as a Region's Best Hospital for Patient Experience based on female patient satisfaction.

Hospitals are selected for this prestigious annual list based on a proprietary scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores along with a higher level of analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, it takes into consideration WomenCertified's in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.

"Meeting the needs and expectations of all our patients – with high-quality, safe, compassionate care -- is extremely important to us. However, we do recognize that the needs of women are different, and that many conditions manifest differently in women," said Rhonda R. Foster, EdD, MPH, MS, RN, NEA-BC, Chief Nursing Officer at Santa Rosa Memorial Hospital. "While responding to these unique needs, our staff and physicians are devoted to delivering on our promise of quality every day. We're proud of this honor by WomenCertified, which affirms their commitment to excellence, and grateful to all who entrust us with caring for them and their families."

Because of Santa Rosa Memorial's high consumer satisfaction scores, WomenCertified is delighted to further honor Santa Rosa Memorial Hospital with the Women's Choice Award, designating it the North Coast Region's Best Hospital for Patient Experience among women. Women are empowered to make better choices by having a Seal that represents the collective opinion of women who highly recommend that brand, service or hospital.

To check out other top hospitals in California recognized by WomenCertified, go to: http://www.womencertified.com/consumer/top_hospital.aspx

"Women make or influence more than 85 percent of all healthcare decisions for themselves and their families," said Delia Passi, CEO and founder of WomenCertified and former publisher of Working Mother and Working Women magazines. "Recognizing the top hospitals nationwide that are women-friendly and align with women's identified preferences is important to our mission at WomenCertified, where we are women helping women make smart choices."

About Santa Rosa Memorial Hospital and St. Joseph Health, Sonoma County

St. Joseph Health in Sonoma County is a not-for-profit provider of integrated health care, sponsored by the St. Joseph Health Ministry. Its mission is to extend the healing ministry of Jesus in the tradition of the Sisters of St. Joseph of Orange by improving health and quality of life in the communities it serves. Entities include the 278-bed Santa Rosa Memorial Hospital (the region's Level II Trauma Center), the 80-bed Petaluma Valley Hospital, Memorial Hospice, Hospice of Petaluma, North County Hospice, St. Joseph Urgent Care centers, and St. Joseph Home Care Network. The organization's more than 2,000 local employees offer residents of California's North Coast a spectrum of healthcare services. These include Family Birthing, Neonatal Intensive Care, Pediatrics supported by on-site pediatric hospitalists 24/7, urgent care, preventive care and health promotion, outpatient behavioral health care, palliative care, rehabilitation, and community benefit programs.

About WomenCertified®

WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women's Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with theWharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit www.womencertified.com.

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