Section: Latest News

A Letter to Our Valued Neighbors

05/27/2016


Dear Sonoma County Neighbor,

Petaluma Valley and Santa Rosa Memorial hospitals are very blessed. In the community we serve, our friends partner with us and are genuinely committed to the mission and values set by the Sisters of St. Joseph of Orange. Since our beginnings more than 65 years ago, St. Joseph Health in Sonoma County has become the largest, most comprehensive health care provider in the region. With a reputation for excellence, high-quality care and patient satisfaction, we continuously deliver on our mission to improve the health and quality of life for all in our community.

We take very seriously our commitment to patient safety and the well-being of our patients who rely on us for the best and most complex care available in the region. This is why we wanted to provide you with the facts regarding the recent attacks by the National Union of Healthcare Workers (NUHW) on our hospitals and patient care “track record.” Unfortunately, the union is taking a destructive and divisive approach to try to gain leverage during our contract negotiations.

Not only do we provide high-quality and safe patient care; we voluntarily undergo scrutiny by objective, thirdparty reviewers to ensure we are consistently meeting or exceeding health care industry standards. We also provide assurances through various methods. For example:

  • Numerous precautions are in place at all times to help safeguard our patients and visitors.
  • Our quality and safety committees, risk management and performance improvement teams work eachand every day to review and oversee the fine care our physicians and staff provide.
  • Staffing ratios follow required state ratios and are closely monitored by a multidisciplinary staffing committee. For non-nursing positions, we have policies in place that outline appropriate staffing for our organization and patient population.
  • We believe in transparency and regularly report quality and safety data to the California Department ofPublic Health (CDPH) and the Centers for Medicare & Medicaid Services (CMS). In fact, we self-report every complaint even though this is not a requirement. The vast majority of these reports come back with no findings, which means the CDPH or CMS found no issues with the care we provided.
  • Our policy has been and will continue to be one of transparency and openness with our employees, the public, as well as regulatory and monitoring agencies.

Furthermore, independent, third-party entities have awarded both our hospitals with local and national recognitions time and time again, acknowledging our commitments to quality, safety and continuous improvement. Petaluma Valley and Santa Rosa Memorial have recently earned the following distinctions:

  • Petaluma Valley and Santa Rosa Memorial received the Healthgrades Patient Safety Excellence Award™ in 2014 and 2015, respectively. This award recognizes hospitals for how well they prevent infections, medical errors, and other complications.
  • Petaluma Valley Hospital recently received an “A” rating from the Leapfrog Group’s biannual Hospital Safety Score. Santa Rosa Memorial Hospital received a “B,” just missing an “A” by fractions of a point. Our two hospitals performed higher than average in overall hospital safety, and outperformed the majority of hospitals in our region.
  • Santa Rosa Memorial Hospital’s inpatient rehabilitation unit was recently recognized with a 5-Star Overall Quality of Care award for patient experience by Professional Research Consultants, Inc.
  • Petaluma Valley and Santa Rosa Memorial have earned the Joint Commission’s Top Performer on Key Quality Measures® in several categories. The Joint Commission recognizes accredited hospitals and critical access hospitals that attain and sustain excellence in accountability measure performance. Petaluma Valley holds Top Performer recognition for Hospital, Home Care and Laboratory, while Santa Rosa Memorial holds Top Performer recognition for Hospital and Behavioral Health. Memorial also holds Advanced Certification as a Primary Stroke Center.
  • Santa Rosa Memorial Hospital is the only hospital in Sonoma County to receive the 2016 Women’s Choice Award® as one of America’s Best Hospitals for Patient Safety. In addition, the hospital is a Women’s Choice awardee in Breast Care, Cancer Care, Heart Care and Orthopedics.
  • Santa Rosa Memorial was selected as a Blue Distinction Center for Knee and Hip Replacement Surgeries, as well as Spine Surgery, as part of the Blue Distinction Specialty Care program. Blue Distinction Centers are nationally designated healthcare facilities shown to deliver improved patient safety and better health outcomes.

Rest assured, our commitment to providing high-quality, safe patient care is unwavering. Please know that we will continue to provide the exceptional level of patient care you have come to expect from Petaluma Valley and Santa Rosa Memorial hospitals.

Sincerely,

Todd Salnas

President, Sonoma County

Maureen Disbot

Regional Vice President,

Performance Improvement St. Joseph Health, Sonoma County

To read letter, click here

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