For Patients

Insurance & Billing

Our Business Office will be happy to make things easier for you by billing your insurance company. Your bill will automatically be sent to your insurance company if you have provided us with the necessary information. Monthly statements will be mailed to you to keep you apprised of the status of your account or to let you know what the balance is after your insurance company has paid. As the patient, you are the person ultimately responsible for payment of your hospital bill. You may also pay for any services with your MasterCard or Visa. You can use the card(s) at the time of discharge or when you receive a bill from the hospital.

Some insurance plans require pre-certification prior to admission. Please follow all requirements set forth in your insurance plan and make any arrangements deemed necessary by your insurance company.

You will receive separate billings from the physicians involved in your care and treatment. This includes pathologists, who interpret laboratory test results; anesthesiologists, who administer the anesthesia; and your radiologist, who reads, interprets and forwards results of radiology, nuclear medicine and ultrasound tests to your physician.

Financial Assistance

Our mission is to provide quality care to all our patients, regardless of ability to pay. We believe that no one should delay seeking needed medical care because they lack health insurance or are worried about their ability to pay for their care.

For more information, read our Financial Assistance brochure here.

Download the Financial Assistance Application here

After discharge, if you need additional information concerning the finances of your stay, please contact our Business Office:

  • Santa Rosa Memorial Hospital
    (707) 525-5228

  • Petaluma Valley Hospital
    (707) 778-7275

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