A Message to Our Community: Changes to some of our hospital policies are in effect until further notice.

A message to our patients and visitors concerning recent COVID-19 positive caregivers at Santa Rosa Memorial Hospital

Dear patients and visitors,

The safety of our patients, caregivers and visitors is our number one priority. Well before COVID-19 became the pandemic it is today, our hospital and care teams were training and preparing for COVID-19 to reach our community. Now,
as COVID-19 circulates in Santa Rosa and Sonoma County, we’re continuing to take all precautions to help keep you and our caregivers safe.

These precautionary efforts include being open and transparent about exposure within our facility. You may have heard that some caregivers who work in a patient unit at Santa Rosa Memorial Hospital tested positive for COVID-19. We’d like to provide you with more information, so that you have the facts and know what we’re doing to address this issue.

What happened?

Through our daily caregiver screening, we identified that several caregivers who work in a patient unit tested positive for COVID-19. As soon as we determined there was an emerging exposure concern, we immediately initiated an investigation and engaged infectious disease specialists and Sonoma County Public Health. These caregivers were immediately removed from work to minimize further spread and to receive necessary care.

What are we doing about it?

In addition to launching an investigation and conducting thorough contact tracing to determine exposure, we took the following proactive steps to ensure the health and safety of our patients and caregivers:

(1) Began a broad testing effort, starting with caregivers most likely to have had contact with confirmed and suspected COVID-19 cases.

(2) Increased infection control rounding and surveillance to ensure proper adherence to social distancing, masking and eye protection throughout our ministry.It’s important to know that in every care setting, our caregivers wear appropriate PPE. As a result, the risk for exposure is low.

(3) Performed deep cleanings of work and break areas where potential exposure may have occurred and will continue to do so.

(4) Rerouted physical travel paths at Santa Rosa Memorial Hospital to minimize further potential exposure.

Was I exposed or at risk of being exposed?

Across the nation and world, new cases of COVID-19 are being reported. We are seeing community spread here in Santa Rosa and Sonoma County. We have followed CDC guidelines and worked with county public health officials to ensure anyone who may have been exposed within our facility is provided with testing.

What else should you know?

We understand this situation may cause you or your loved one anxiety or concern. We want you to know the health and safety of our patients and caregivers is our highest priority. Please know we are prepared for these types of scenarios and have protocols in place to keep patients and caregivers safe.

We are being vigilant and taking every precaution to prevent the spread of this disease by following established infection prevention protocols and guidelines set forth by local and federal public health authorities. In addition to following precautions related to universal masking, we ensure appropriate personal protective equipment (PPE) use for all caregivers and patients and encourage social distancing practices.

Thank you for entrusting us with the care of you and your family. Please let your caregiver know if you have any questions or contact one of our patient relations representatives at (707) 547-4647.


Chad Krilich
Chief Medical Officer at Santa Rosa Memorial Hospital


Patient Safety is our #1 Priority

The safety of our patients is our No. 1 priority. That’s why we have implemented a strict, multi-layer process to ensure your safety while receiving care within our hospital. Click here to read more.

Visitor Restrictions:

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC) and the Governor of California. In addition, some hospital access points will be consolidated on our campus.

We understand the importance of patients having access to their loved ones while receiving care at our hospital. At this time, we ask patients and their families to consider communication through phone and video chat as their primary means of communication. If an in-person visit is necessary, the following restrictions will apply:

Outpatient clinics: Patients being seen in an outpatient clinic or setting may be accompanied by no more than one adult support person.

Inpatient units: To limit the spread of infectious illnesses, in-person visits will not be allowed. We know the value visitors bring to our patients. At this time, we encourage patients and their families to communicate through phone and video chat. Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Breastfeeding moms of NICU patients and one additional parent at discharge visit only
  • Patients receiving end-of-life/palliative care

For these very limited exceptions, one visitor per patient will be allowed and must be 18 years or older and be immediate family (or powers of attorney, guardians, or patient representative) and they will be asked to return home if they exhibit cold or flu-like symptoms, or have a fever.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate your help in keeping our patients and employees safe.

Elective Procedures

In alignment with the American College of Surgeons recommendation to review all elective surgery and invasive procedures, starting late March, we began reviewing all surgeries on a case-by-case basis and will need to cancel most elective inpatient and outpatient surgeries and procedures. In addition to providing needed emergent care, we are now slowly, cautiously and thoughtfully identifying essential surgical/invasive procedures that meet developed guidelines that we can bring back to our ministry while keeping the safety of our patients and our caregivers in the forefront of our efforts. Click here to read our FAQ

Synergy Health Club
​​​​​​​​​​​​​​While there are currently no known cases of COVID-19 among both members and staff, Synergy Health Club Petaluma and Synergy Health Club Napa are temporarily closed to reduce risks related to the spread of COVID-19. Our expected reopening date is April 1st, 2020, and we will keep you informed of any updates. Synergy Health Club remains an outlet for our community to take good care by offering virtual training, daily workout videos to do at home, walking challenges, as well as tips and inspiration to stay well. Exercise for healthy individuals remains highly encouraged to boost your immune system and manage anxiety or stress during these uncertain times. Be sure to follow Synergy on Facebook at @SynergyNapa and @SynergyPetaluma to stay connected and active. Click here for details.

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