Dear Sonoma County Neighbor,
Petaluma Valley and Santa Rosa Memorial hospitals are very blessed. In
the community we serve, our friends partner with us and are genuinely
committed to the mission and values set by the Sisters of St. Joseph of
Orange. Since our beginnings more than 65 years ago, St. Joseph Health
in Sonoma County has become the largest, most comprehensive health care
provider in the region. With a reputation for excellence, high-quality
care and patient satisfaction, we continuously deliver on our mission
to improve the health and quality of life for all in our community.
We take very seriously our commitment to patient safety and the well-being
of our patients who rely on us for the best and most complex care available
in the region. This is why we wanted to provide you with the facts regarding
the recent attacks by the National Union of Healthcare Workers (NUHW)
on our hospitals and patient care “track record.” Unfortunately,
the union is taking a destructive and divisive approach to try to gain
leverage during our contract negotiations.
Not only do we provide high-quality and safe patient care; we voluntarily
undergo scrutiny by objective, thirdparty reviewers to ensure we are consistently
meeting or exceeding health care industry standards. We also provide assurances
through various methods. For example:
- Numerous precautions are in place at all times to help safeguard our patients
- Our quality and safety committees, risk management and performance improvement
teams work eachand every day to review and oversee the fine care our physicians
and staff provide.
- Staffing ratios follow required state ratios and are closely monitored
by a multidisciplinary staffing committee. For non-nursing positions,
we have policies in place that outline appropriate staffing for our organization
and patient population.
We believe in transparency and regularly report quality and safety data
to the California Department ofPublic Health (CDPH) and the Centers for
Medicare & Medicaid Services (CMS).
In fact, we self-report every complaint even though this is not a requirement. The vast majority of these reports come back with no findings, which means
the CDPH or CMS found no issues with the care we provided.
- Our policy has been and will continue to be one of transparency and openness
with our employees, the public, as well as regulatory and monitoring agencies.
Furthermore, independent, third-party entities have awarded both our hospitals
with local and national recognitions time and time again, acknowledging
our commitments to quality, safety and continuous improvement. Petaluma
Valley and Santa Rosa Memorial have recently earned the following distinctions:
- Petaluma Valley and Santa Rosa Memorial received the Healthgrades Patient
Safety Excellence Award™ in 2014 and 2015, respectively. This award
recognizes hospitals for how well they prevent infections, medical errors,
and other complications.
- Petaluma Valley Hospital recently received an “A” rating from
the Leapfrog Group’s biannual Hospital Safety Score. Santa Rosa
Memorial Hospital received a “B,” just missing an “A”
by fractions of a point. Our two hospitals performed higher than average
in overall hospital safety, and outperformed the majority of hospitals
in our region.
- Santa Rosa Memorial Hospital’s inpatient rehabilitation unit was
recently recognized with a 5-Star Overall Quality of Care award for patient
experience by Professional Research Consultants, Inc.
- Petaluma Valley and Santa Rosa Memorial have earned the Joint Commission’s
Top Performer on Key Quality Measures® in several categories. The
Joint Commission recognizes accredited hospitals and critical access hospitals
that attain and sustain excellence in accountability measure performance.
Petaluma Valley holds Top Performer recognition for Hospital, Home Care
and Laboratory, while Santa Rosa Memorial holds Top Performer recognition
for Hospital and Behavioral Health. Memorial also holds Advanced Certification
as a Primary Stroke Center.
- Santa Rosa Memorial Hospital is the only hospital in Sonoma County to receive
the 2016 Women’s Choice Award® as one of America’s Best
Hospitals for Patient Safety. In addition, the hospital is a Women’s
Choice awardee in Breast Care, Cancer Care, Heart Care and Orthopedics.
- Santa Rosa Memorial was selected as a Blue Distinction Center for Knee
and Hip Replacement Surgeries, as well as Spine Surgery, as part of the
Blue Distinction Specialty Care program. Blue Distinction Centers are
nationally designated healthcare facilities shown to deliver improved
patient safety and better health outcomes.
Rest assured, our commitment to providing high-quality, safe patient care
is unwavering. Please know that we will continue to provide the exceptional
level of patient care you have come to expect from Petaluma Valley and
Santa Rosa Memorial hospitals.
President, Sonoma County
Regional Vice President,
Performance Improvement St. Joseph Health, Sonoma County
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