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Nursing Care
We are proud of our highly committed, competent and caring nursing staff.
In order to provide compassionate, high-quality and technically advanced
care, many of our nurses have obtained specialized training in their clinical
areas. Please feel free to ask your nurse any question you may have concerning
your care while you are here.
For more information please see
Clinical Quality.
Spiritual Care
Our Spiritual Care Department is an integral part of the healthcare team,
offering a holistic ministry for the spiritual, emotional and ethical
concerns of our patients and their families. Our chaplains include Catholic
priests and sisters, ministers of Protestant denominations and laypersons.
Chaplains are available to support you during your time of illness or
crisis, to counsel and pray with you and your family and to administer
sacraments. Our chaplains would be happy to contact your personal minister,
rabbi, or spiritual counselor upon request.
For more information please see
Spiritual Care.
Chapel at Santa Rosa Memorial Hospital
Patients and visitors of any religious persuasion are welcome and invited
to use our beautiful chapel, located just off the main lobby. The chapel
is always open. Masses are scheduled Monday through Saturday at noon,
and Sunday at 4:00 pm (subject to change). All masses can be seen from
patient rooms on TV channel 20.
Meal Service
Each morning you will receive breakfast between 7:30 and 8:45 am. Lunch
is served between 12:00 and 1:00 pm, and dinner between 5:30 and 6:45
pm. A menu will be sent on your breakfast tray so that you can select
your meal preferences for the next day. Please fill the menu out completely,
including your name and room number. If you need assistance, a volunteer
or staff member will be happy to help you fill it out.
If the selections offered do not meet your needs, please ask the dietitian,
nutrition services staff, or any patient care staff for a cafeteria menu,
or a supplemental menu to expand your choices. We can usually honor special
requests if the items meet your therapeutic diet restrictions as ordered
by your physician.
Please ask your caregiver or nutrition services staff where to leave your
completed menu so that it is certain to be picked up.
For dining information for those that might be visiting you please see
Visitor Information.
Preventing Infections in the Hospital
Infection can occur after many types of medical procedures, particularly
if you are having surgery. It is important that you, your family and all
visitors learn how to help prevent infections from developing in the hospital.
Please review the complete list of guidelines on
Preventing Infection.
Other Concerns
Your satisfaction and comfort is of the utmost importance to us. We are
committed to responding to any concerns regarding care, treatment or services
in a timely manner. Should concerns about your hospitalization arise,
you or members of your family are encouraged to contact the nurse or manager
in your area, or the patient representative. She/he can help resolve issues
and maintain the highest quality of service. Your nurse can help you contact
these individuals. If you have unresolved issues or complaints about your
care, you may contact any of the following:
Hospital Patient Representative at SRMH
1165 Montgomery Drive
Santa Rosa, CA 95405
Phone: 547-4647
For Petaluma Valley Hospital
Department of Health Services - Licensing & Certification Division
50 Old Courthouse Square, Suite 200
Santa Rosa, CA 95404
Phone: (800) 554-0349
For SRMH
Department of Health Services - Licensing & Certification Division
850 Marina Bay Parkway
Building P; 1st Floor
Richmond, CA 94804-6403
510-620-3900
Office for Civil Rights
US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102
Phone: (800) 633-2322; (415) 437-8311 (TDD)
Email:
orc@ospatd10.ssw.dhhs.gov
Ethics Forum
St. Joseph Health - Sonoma County has an Ethics Forum which includes members
from various disciplines, including doctors, nurses, social workers, and
chaplains, that meets regularly to discuss ethical issues. You or your
representative have a right to participate in considering ethical decisions
that may arise during your stay. You can request a patient care conference
to include a consultation with the Ethics Forum if necessary. Please ask
your nurse, one of our social workers or a spiritual care representative
to help you.
Social Services
A licensed clinical social worker is on duty at Santa Rosa Memorial Hospital
from 8 am to 4:30 pm Monday through Saturday, and at Petaluma Valley Hospital
from 8 am to 4:30 pm Monday through Friday. The social worker is available
for assistance with conservatorship issues, adoptions, elder or child
abuse concerns, grief counseling and special program referrals such as
drug or alcohol rehabilitation.
Telephone Calls
To make a local telephone call, dial "9" plus the telephone number. To
make a long-distance call, you must have a telephone calling card, a pre-paid
phone card, or you can call collect. The phone system does not allow calls
to be charged to your hospital bill. To place a long-distance call, dial
"90" plus the area code, plus the telephone number. Enter your billing
information after the tone or wait for an outside operator to take your
billing information.
Family and friends may dial directly into your room by dialing 525-5300
plus your bed number, plus your room number. If your line is busy, their
call will automatically be placed on hold until you complete your current
call. Cards are available with direct dial instructions; just ask your nurse.
Example:
For room N350-1 - dial 525-5300+1+350
TDD Devices and Clarity Control Telephones
TDD devices are available upon request for our hearing-impaired patients.
Please ask your nurse.
Interpreter Services
If you desire interpreter services, please advise your nurse. In-person
interpreters who speak Spanish are available daily. In-person interpreters
are also available for sign language. For all other languages, we can
provide interpreter services over the telephone. For the provision of
your healthcare, you have the right to access interpreter services during
your stay at no cost to you.
Mail
Your mail will be delivered to your room while you are in the hospital.
Our volunteer staff makes every effort to forward all mail received after
discharge to your listed home address. Some mail may be returned to the sender.
Notary Public
A Notary Public can be made available for patients. Please ask your nurse
or case manager.
Television
Cable television programming is available on the TV in your room, which
you can operate by remote control. At Santa Rosa Memorial Hospital, channels
14 through 21 offer a variety of medical and hospital education programs
as well as live chapel broadcasts.
Smoking
Santa Rosa Memorial Hospital is a smoke-free campus. No smoking is allowed
on the premises. Smoking is allowed in designated outside areas at Petaluma
Valley Hospital.
Transportation Assistance
Our staff will make every effort to assist you in setting up transportation.
Staff has an understanding of your level of care and will advocate for
optimal transport services at the lowest cost for each individual.
The cost of transportation depends on many factors: where you are going,
what care needs you have, your physician’s orders, transportation
regulations, availability of transport when needed, and insurance. Any
or all of these factors can affect the final cost to you for transport
services. We want you to be aware that Medicare/private insurance may
not cover all transportation services, and you may incur financial liability
for some of your transportation needs.