Patient Experience

Don't Hesitate to Contact us Regarding Your Care

Here at St. Joseph Health, your satisfaction and comfort are of the utmost importance to us. We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative. She/he can help resolve issues and maintain the highest quality of service. Your nurse can help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:

Patient Care & Safety Concerns

Patient Advocates at Santa Rosa Memorial Hospital

1165 Montgomery Drive
Santa Rosa, CA 95405
Phone: (707) 522-4323
Email: PatientRelations@StJoe.org

Patient Advocates at Petaluma Valley Hospital

400 North McDowell Blvd
Petaluma, CA 94954
Phone: (707) 778-2880
Email: PatientRelations@StJoe.org


We strongly encourage speaking with our patient representatives first as they are highly-trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:

For Santa Rosa Memorial Hospital
Department of Health Services - Licensing & Certification Division
850 Marina Bay Parkway
Building P; 1st Floor
Richmond, CA 94804-6403
Phone: (510) 620-3900

For Petaluma Valley Hospital
Department of Health Services - Licensing & Certification Division
50 Old Courthouse Square, Suite 200
Santa Rosa, CA 95404
Phone: (800) 554-0349
Office for Civil Rights
US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102
Phone: (800) 633-2322; (415) 437-8311 (TDD)
Email: orc@ospatd10.ssw.dhhs.gov

Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at www.jointcommission.org or by calling toll free 800-994-6610.

Billing Questions or Concerns

After discharge, if you need additional information concerning the finances of your stay, please contact our Business Office:
  • Santa Rosa Memorial Hospital
    (707) 525-5228
  • Petaluma Valley Hospital
    (707) 778-7275

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